Job review from in Cary, NC 27519 on 08/07/15

Overall Rating:

5  out of 5

NICE work! Please keep it up!

Our Overall Service
Wonderful communications (like this survey and more), intelligent and strategic partnerships (Foundation Supportworks), excellent warranty (concrete will not sink more than 1/4" in 10 years), great product: PolyLevel, friendly staff, and more!
Call Representative
Our Office Staff
Sales Process
Delighted with Dennis Kline and his thorough explanations and fast responses to questions.
Our Installation Crew

The installation crew (in particular, George) did NOT do one part of the contracted work, but his explanation of why he thought it would be better to not do so resonated with some concerns that I already had, hence, I am happy that he was honest and steered me in the right direction!

I have a slight bit of concern about the installation crew, because I was surprised that they did not wear gloves, and masks, and other safety equipment to protect them from the potentially "toxic" parts "A" and "B" of the polyurethane (before combined into an inert end-substance). They assured me all was "safe," but I hope they will be safe, too, because they are nice guys! I like them! NICE WORK!

The Cleanup Process

What made you choose our company:

I was impressed by the combination of:

1. That you use a well-known product: PolyLevel.

2. You are associated with a larger organization (Foundation Supportworks) which allows you to provide an EXCELLENT warranty and ensures that were you to go out-of-business (and based on your excellent service do not believe you will), the homeowner could still get service.

3. Your "inspector", Dennis Kline did such a wonderful job explaining everything an actually allowing me to participate in the entering of data into the Supportworks program so that I could see how the pricing was calculated.

4. The excellent communications.

5. The reasonable and competitive price!

(NOTE: I successfully recommended your services to a friend, Rod M., who has contracted your services and for which I earned a referral fee. Because he is a friend, I would have recommended your services anyway, but the referral bonus was nice! Thank you!)

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